Devising and implementing a Quality Management System is key to streamlining your core business functions and increasing accountability at each stage of operational process.
It is also the first step in securing ISO 9001:2015 certification, which will deliver your business benefits including:
- Integrated internal processes to increase productivity and efficiency
- Increased credibility in the marketplace
- Better cost management
- Improved administration, communication, and planning processes
Business Safety will provide you with a certified Quality Management System consultant to offer guidance and support on all aspects of your business and how to greater manage your output, whether you are involved in products or services.
We devise Quality Management Systems for companies in all sectors as part of the ISO 9001 certification process, and also as a stand-alone system for improving business efficiency and accountability.
Developing your Quality Management System
Our consultant will implement and oversee a nine-step plan to allow you maximise the return on a custom Quality Management System for your business:
- Define and map your processes.
All businesses operate processes, for example manufacturing products from raw materials, or converting customer inquiries into sales. ISO 9001 requires the organisation to identify these processes and their interaction.
- Define your quality policy.
This is a high-level statement of intent, describing the organisation’s aims regarding the quality of products and/or services.
- Define your quality objectives.
This helps the organisation to improve its existing Quality Management System and its performance. It also assists with meeting the requirements of the quality policy, including commitments to continual improvement of the Quality Management System.
- Develop your documents and records.
ISO 9001:2015 departs from the previous version in that it does not specifically require any particular procedures. However, most businesses have established means of carrying out defined tasks, and it is beneficial to document these for reference purposes.
- Define your quality process.
A Quality Management System is not just focussed on the quality of your service or product, but also on the means to achieve it. Quality assurances processes are required for ensuring the quality of your service or product happens by design, not by chance.
- Determine your training needs.
Staff need appropriate training for performing their day-to-day functions. Further training will need to be developed to help staff with operating and maintaining the system.
- Implement your Quality Management System.
Once the system is complete, new processes, procedures, and recording methods can be implemented. Our consultants can provide ongoing assistance with the roll-out of your new system.
- Measure and monitor your performance.
This is an important part of a Quality Management System. We will help identify the correct Key Performance Indicators (KPIs) to provide you with important information on its effectiveness and efficiencies.
- Take action that improves your performance.
When the system has been operational for a period of time, you need to review information gained from various parts of the system, e.g. corrective actions, KPIs, management reviews, etc. Using the information collected, you can decide what parts of the system can be improved, and develop a plan accordingly.
Our consultant works closely with you and your staff at all times and guarantees to devise a Quality Management System that will deliver immediate and ongoing returns for your business.
Benefits of a Quality Management System
The benefits of a Quality Management System devised and implemented in conjunction with Business Safety include:
- Consistency of all business processes
- Boost in staff morale and confidence
- Improvement of documentation
- Defined approach to decision making
- Increased customer satisfaction
- Covering: Waterford, Cork, Dublin, Tipperary, Carlow, Kildare, Limerick and Meath.